How to Pick a Good Computer Repair Service A lot of people have their own list of self-described computer professionals who are more than able of doing computer repairs, and doing them right. However, what differentiates experts from the ones you would actually want to tinker with your computer are experience, support, and documentation. Knowing the right questions to ask, you can easily spot the fly-by-night computer repair cowboys from those who actually mean business. Professional Credentials There are several types of computer certifications today. Some are significant to computer repair, and others not very much. The bottom line here is, ask if them what their certifications and other credentials are. If they don’t, or if they talk about some type of “certification,” just take a note of the information they provide you and check legitimacy issues after the interview.
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Experience and Customer References
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Now ask how much experience they have and if they can give you customer references. Most technicians have prepared references already– people that they get along with and who are more than glad to give them sparkling recommendations. The idea here is to just know how long they’ve been fixing computers, and get one or two names. Specialization As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, some technicians are also more skilled and knowledgeable when dealing with computer brands, no matter if they work with Windows machines most of the time. Various PC manufacturers have had quality issues over the years, and technicians with considerable experience simply learn about such issues from having to repair so many usual problems. Just ask if they specialize in particular computer brands. Rates and Cost Limits Any PC issue point to a prospective cause — display, hard drive, mother board, and so on. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they’ll need more time and more money to resolve the issue. If they refuse, find another tech. Backup Backing up data before repair is ever more important these days. So a perfect way to see if this technician should be allowed to mess with your computer is to ask what preliminary backup procedure they plan to do. If all you get is a blank stare, find another technician. Service Guarantees Ask the tech if they offer a guarantee for repairs for what number of days or weeks. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. The job of this document is obviously to protect both sides.